Cmotions and Broad Horizon join forces with the launch of Tailo. Combining data science with the best knowledge on data management & data security has resulted in a unique platform: Tailo. Tailo is the first Dutch Conversational Intelligence Platform that enables organizations to maintain optimal customer relations.
There is but one constant in a world that is changing at an increasingly rapid pace: growing expectations of customers. Over the last decade, virtually every organization has had its focus on offering an omnichannel experience. Yet it appears that NPS numbers are lagging behind and that customer experiences differ with each channel. On top of that, the costs for some channels are too high. Companies often aim for a 360O customer view or claim to have this already. However, very often the content of interactions with customers is missing from this view.
Tailo enables companies to create an optimal contact with customers. By a unique combination of data analysis, AI & Natural Language Processing we are able to distill valuable insights and actions from each conversation.
With Tailo we offer you a direct insight into what your customer conversations are really about. This gives you a number of advantages:
Are you curious to know what we could do for you? Click here for more information. Or get in touch with us by calling +31 6 14 37 31 41.
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