Meetup – conversational analytics: February 12th, 2020

14 January 2020

Article written by Anne-Wil IJzelenberg, Consultant

On Wednesday Februari 12th, 2020 it will be time for a new edition of our Meetup. This time we will be discussing conversational analytics and how to apply this. Voice is ‘hot’. Which is why we let two interesting speakers from PostNL and Tailo tell us more about this topic.


About the speakers

Nigel Pouw and Lotte Wijngaards from PostNL will tell all about Daan: the digital coworker from the customer service at PostNL. The cause, how Daan became ‘Daan’, the results and the continuous insights & control thanks to analytics….it will all be addressed on the 12th!

Our other speakers are founders of the start-up They will take us on a journey in the world of AI & customer contact.


Location & language

We will organize our Meetup on our ‘new’ location in Amsterdam again, at True. This location can easily be reached, both by car and public transport. This session will also be conducted in Dutch again, because both cases have been executed in the Dutch language.

True BV
Keienbergweg 100, Amsterdam
Route via Google Maps



18:00 – 19:00 – Entry with a drink and a bite
19:00 – 19:50 – PostNL
20:00 – 20:50 – Tailo
20:50 – 21:30 – Closing drink


Read how the meeting was in this article.


This article was previously published on


Do you want to know more about this subject? Please contact Anne-Wil IJzelenberg using the details below

Anne-Wil IJzelenberg, Consultant

+31 6 46 99 32 73

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