Growth through Customer Centricity

Emesa - Vakantieveilingen


Emesa/Vakantieveilingen doesn’t beat around the bush: “Our ambition is to be the most customer-orientated online Leisure auction in the Netherlands within three years.” Cmotions is happy to help with that, so we were delighted to play our part by delivering excellent solutions and stunning results.


Cmotioneers carried out a long-running change programme that followed a roadmap to develop, select and implement new CRM processes, skills and resources.

Here is a brief summary of the components for each pillar of CRM:



The work carried out by Cmotions resulted in developing CRM processes, methods, skills and resources that guarantee continuity and customer knowledge. Vakantieveilingen is now completely prepared to keep growing into a leading customer-orientated online organisation.

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