One of the requirements of data-driven working is to unlock relevant data and make it available to people. Currently, it is often only available in primary systems and spread across different departments. We start by storing the available data in a uniform and customer focused way so that it can be used for analysis. Initially on a small scale so that we can quickly demonstrate added value.
This enhances knowledge of the chains that citizens move through and meets a key prerequisite for personalised interaction.
When customers are dissatisfied and various different departments are involved in the provision of services, it is often unclear where to start. Cmotions breaks it down for you into clear, comprehensible steps by combining internal data, market research and diary studies with customers.
We do this together with the employees and our client to ensure that proposals with broad support come to the table.
To be a data-driven government, it is critically important to attract and develop staff with analytical skills. We use a training programme to bring analysts up to the right level, whilst taking into account the strategic context in which a government body operates.
This is how we deliver competent and effective internal analysts who can contribute to discussions on a strategic level.
16 November 2018
On Thursday 1 November at 2:00 p.m. the participants start trickling into the inspiration session on... read more