The central government holds an enormous amount of data to perform its tasks. But are these data sources also being used to improve policy? Indeed, citizens rely on their government to be competent, efficient and to take decisions based on facts. They also expect the services it provides to be customer focused and tailored to their needs. Cmotions can help you to combine both by utilising data.
It's quite a challenge to combine an increase in customer appreciation with the efficient and effective delivery of services. Customer appreciation is increased by making the discrepancy between what customers expect and what they actually experience as small as possible. Implementation costs are reduced by eliminating unnecessary processing steps, e.g. by removing ambiguity surrounding the customer process.
The government collects and processes a lot of data about its citizens simply by performing its natural operational role. This data could include phone calls, rulings, appeals and interactions on the website. Turning this data into knowledge about the path that citizens travel down opens up opportunities to make processes more efficient and more customer focused. It means citizens only have to supply their information once, they can find information online that is tailor-made for them, and prevents redundant work being carried out.
Assessing strategy and sources
Functionally specifying sources
Data quality assessment
Read more
Touchpoint analysis
Market research
Process mining
Read more
In-company training and development
Commitment to results
Business model targeted at strategy
Read more
16 November 2018
On Thursday 1 November at 2:00 p.m. the participants start trickling into the inspiration session on... read more
13 September 2018
What can public organisations learn from the successes and lessons learned from data-directed working in commercial... read more
Do you want to know more about this branche? Please contact one of our specialists in this area:
